Welcome to OutBack Tents
www.outbacktents.com

Site Policy






Return Policy:

    If for any reason you are not satisfied with a product, please contact us before sending the item back. Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).

    We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement. If your item was damaged during shipment, please contact us and we will send you proper instructions on how to file a claim.

    If you are not satisfied with your item, you may return it to us within a period of 30 days. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.

    When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual. Do not write, stick or glue anything on the product package that can damage the package.

    There will be a 50% restocking fee on non-damaged items that are returned in a damaged package.

    There is also a 20% restocking fee on non-damaged items that are returned.

    ALL RETURNS WILL REQUIRE A RMA NUMBER. Please contact us if you need to return an item.

    Orders that are shipped outside the US might incur custom fees or other duties. It is the buyer's responsibility to pay for these additional fees at the time of delivery.




Shipping:

    We offer FREE shipping to the Continental United States. All others, please contact us for shipping quotes.

    Shipping for the heavier / larger packages is typically done by UPS or FedEx ground services. Lighter packages may be shipped by USPS.

    Please do not use a post office box for your mailing address since UPS and FedEx normally will not deliver to a PO Box.

    We normally process orders on Fridays and your order should arrive within 5 to 10 business days after processing.




Payment: Charge / Debit Cards

    We accept Master Card, Visa, Discover, American Express and Bank Charge/Debit Cards as well as PayPal transfers.


    Important:

      When purchasing with charge/debit cards, your billing address that you provide here must be the same billing address on file at your card issuing bank. Otherwise, the address verification system (AVS) will fail and the transaction will be rejected by your bank.


    It is our policy to keep you updated on the status of your purchase.




Payment: Cashiers Checks / Money Orders

    We accept Cashiers Checks and Money Orders. Please make checks and money orders payable to WFO . Also, please provide your contact information such as, address, email, phone, as well as a description of the item(s) that you are purchasing and send to our home office at the following address.


    WFO
    PO Box 7813
    North Augusta SC 29861



    It is our policy to keep you updated on the status of your purchase.




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